Back, Ken. <br/><br/>
Assertiveness At Work :  A practical guide to handling awkward situations / 
Ken and Kate Back. 
 - London ;  New York :  McGraw-Hill (UK),  c1982. 
 - x, 150 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>007084576X :  £8.95 
<br/><br/><label>LCCN: </label>82000199  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management.<br/>Assertiveness (Psychology)<br/>Interpersonal relations.<br/>Management--Psychological aspects.
<br/><br/><label>LC Class. No.: </label>HF5500.2  / .B2 1982 
<br/><br/><label>Dewey Class. No.: </label>658.4/092  / BAC