TY  - BOOK
AU  - Back,Ken
AU  - Back,Kate
TI  - Assertiveness At Work: A practical guide to handling awkward situations 
SN  - 007084576X :
AV  - HF5500.2 .B2 1982
U1  - 658.4/092 19
PY  - 1982///
CY  - London, New York
PB  - McGraw-Hill (UK)
KW  - Communication in personnel management
KW  - Assertiveness (Psychology)
KW  - Interpersonal relations
KW  - Management
KW  - Psychological aspects
N1  - Includes index
ER  -