Blanchard, Kenneth H. <br/><br/>
Raving Fans :  A Revolutionary Approach to Customer Service / 
Kenneth Blanchard & Sheldon M. Bowles ; foreword by Harvey Mackay. 
 - 1st ed. 
 - New York :  Morrow,  c1993. 
 - xii, 137 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0006530699 :  UK £6.99* 
<br/><br/><label>LCCN: </label>92030255  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B528 1993 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / BLA