Kerpen, Dave. <br/><br/>
Likeable Business :  Why Today's Consumers Demand More And How Leaders Can Deliver / 
Dave Kerpen, with Theresa Braun and Valerie Pritchard. 
 - New York :  McGraw-Hill,  c2013. 
 - xiv, 220 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780071800471 (pbk. : alk. paper)  USD $22.00 0071800476 (alk. paper) 
<br/><br/><label>LCCN: </label>2012032549 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Social aspects.<br/>Customer relations.<br/>Social responsibility of business.
<br/><br/><label>LC Class. No.: </label>HD31  / .K4585 2013 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KER