TY  - BOOK
AU  - Ury,William
TI  - Getting Past No: Negotiating with difficult people 
SN  - 0553072749 :
AV  - BF637.N4 U79 1991
U1  - 158/.5 20
PY  - 1991///
CY  - New York
PB  - Bantam Books
KW  - Negotiation
N1  - Includes bibliographical references
UR  - http://www.loc.gov/catdir/enhancements/fy0704/91010101-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0704/91010101-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0708/91010101-s.html
ER  -