Ferrell, O.C Marketing Management Strategies. / O.C Ferrell and Michael D. Hartline - 5th edition - South Western : Cengage Learning, 2011 - xxii,746p. : ill. ; 26cm Includes Index (p.725-746) ISBN: 9780538467445 0538467444 LCCN: 2009943533 LC Class. No.: HF5415.F383 Dewey Class. No.: 658.8 / FER