TY  - BOOK
AU  - Brinkkemper, Sjaak
AU  - Brinkkemper,Sjaak
AU  - Jansen,Slinger
TI  - Collaboration In Outsourcing: A Journey to Quality 
T2  - Technology, Work, and Globalization
SN  - 9780230347700
AV  - HD30.2 .C6247 2012
U1  - 004.0684 23
PY  - 2012///
CY  - Houndmills, Basingstoke, Hampshire, New York, NY
PB  - Palgrave Macmillan
KW  - Information technology
KW  - Contracting out
KW  - Electronic data processing departments
KW  - BUSINESS & ECONOMICS / Outsourcing
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / International / General
KW  - BUSINESS & ECONOMICS / Operations Research
N1  - Includes bibliographical references and index; Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context
N2  - "Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"--
ER  -