Includes bibliographical references and index.

Machine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context.

"Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"-- Provided by publisher.