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	1.	Making The Message Clear : How To Master The Business Communication Tools That Direct Productivity, Excellence and Power. / James Eicher ; foreword by John Grinder. by Eicher, James, 1954- [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Scotts Valley, CA : Grinder, Delozier & Associates, c1993 Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.45 EIC. Place hold Add to cart (remove)
	2.	Raving Fans : A Revolutionary Approach to Customer Service / Kenneth Blanchard & Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H [author] Bowles, Sheldon M Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Morrow, c1993 Online access: Publisher description Contributor biographical information Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 BLA. Place hold Add to cart (remove)
	3.	Managing The Professional Service Firm / David H. Maister. by Maister, David H [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1993 Availability: Items available for loan: Main Library - Kungu (1)Call number: 658 MAI. Place hold Add to cart (remove)
	4.	Business : Level 3 / David Needham and Robert Dransfield. by Needham, David, 1954- [author] Dransfield, Robert, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : McGraw-Hill, c1993 Availability: Items available for loan: Main Library - Kungu (1)Call number: 658 NEE. Place hold Add to cart (remove)

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