| 000 | 01103cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 1088546 | ||
| 003 | OSt | ||
| 005 | 20241128161020.0 | ||
| 008 | 241128b |||||||| |||| 00| 0 eng d | ||
| 010 | _a 92030255 | ||
| 020 |
_a0006530699 : _cUK £6.99* |
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| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.B528 1993 |
| 082 | 0 | 0 |
_a658.8/12 _220 _bBLA |
| 100 | 1 |
_aBlanchard, Kenneth H. _eauthor |
|
| 245 | 1 | 0 |
_aRaving Fans : _bA Revolutionary Approach to Customer Service / _cKenneth Blanchard & Sheldon M. Bowles ; foreword by Harvey Mackay. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bMorrow, _cc1993. |
||
| 300 |
_axii, 137 p. ; _c22 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aBowles, Sheldon M. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/hc044/92030255.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0912/92030255-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cBK _n0 |
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| 999 |
_c1305 _d1305 |
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