| 000 | 01258cam a2200349 i 4500 | ||
|---|---|---|---|
| 001 | 17642820 | ||
| 003 | OSt | ||
| 005 | 20250220171719.0 | ||
| 008 | 130301s2013 nyua b 001 0 eng | ||
| 010 | _a 2013006925 | ||
| 020 |
_a9780071809931 (alk. paper) _c$28.00 |
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| 020 | _a0071809937 (alk. paper) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.D175 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 _bDAS |
| 100 | 1 |
_aDasu, Sriram. _eauthor |
|
| 245 | 1 | 4 |
_aThe Customer Service Solution : _bManaging emotions, trust, and control to win your customer's business / _cby Sriram Dasu and Richard Chase. |
| 264 | 1 |
_aNew York : _bMcGraw-Hill, _c[2013] |
|
| 300 |
_axvi, 223 pages : _billustrations ; _c24 cm |
||
| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aChase, Richard B. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK _n0 |
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| 999 |
_c1525 _d1525 |
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