000 01258cam a2200349 i 4500
001 17642820
003 OSt
005 20250220171719.0
008 130301s2013 nyua b 001 0 eng
010 _a 2013006925
020 _a9780071809931 (alk. paper)
_c$28.00
020 _a0071809937 (alk. paper)
040 _aDLC
_beng
_cDLC
_erda
_dDLC
042 _apcc
050 0 0 _aHF5415.5
_b.D175 2013
082 0 0 _a658.8/12
_223
_bDAS
100 1 _aDasu, Sriram.
_eauthor
245 1 4 _aThe Customer Service Solution :
_bManaging emotions, trust, and control to win your customer's business /
_cby Sriram Dasu and Richard Chase.
264 1 _aNew York :
_bMcGraw-Hill,
_c[2013]
300 _axvi, 223 pages :
_billustrations ;
_c24 cm
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
504 _aIncludes bibliographical references and index.
650 0 _aCustomer relations.
650 0 _aCustomer services.
650 0 _aService industries
_xManagement.
700 1 _aChase, Richard B.
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2ddc
_cBK
_n0
999 _c1525
_d1525