000			03348cam a2200433 i 4500
001			17121305
003			OSt
005			20250716102344.0
008			120113s2012 enka b 001 0 eng
010			_a 2012000917
020			_a9780230347700 _qcloth
035			_a17121305
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD30.2 _b.C6247 2012
082	0	0	_a004.0684 _223 _bBRI
084			_aBUS102000 _aBUS035000 _aBUS049000 _2bisacsh
100			_aBrinkkemper, Sjaak _eauthor
245	0	0	_aCollaboration In Outsourcing : _bA Journey to Quality / _cEdited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University and Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University.
260			_aHoundmills, Basingstoke, Hampshire ; _aNew York, NY : _bPalgrave Macmillan, _c2012.
300			_axxxii, 361 pages : _billustrations ; _c24 cm.
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
490	0		_aTechnology, Work, and Globalization
504			_aIncludes bibliographical references and index.
505	8		_aMachine generated contents note: -- PART I: GOVERNANCE -- Governance Models In Offshore IT Outsourcing -- Security: Case Studies in three dimensions -- Mission-Critical Outsourcing -- Collaboration of Enterprise Architects in Outsourcing -- A Decision Procedure for the Where and How to Outsource -- Success and Failure in Offshore Development Projects -- PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT -- Boosting Distributed Collaboration Through Collaboration Tools Portfolio Optimization -- Retaining Project Knowledge in an Outsourcing Context -- Initial Knowledge Sharing in Outsourcing -- Optimal Team Composition in Distributed Software Development -- PART III: RELATIONSHIP MANAGEMENT AND QUALITY -- Dealing With Trust in Outsourcing Relationships -- IT Service Quality in Outsourcing Relationships -- Selection of Outsourcing Partners -- Conflict Resolution in Outsourcing -- Service Level Agreement in an Outsourcing World -- PART IV: SOFTWARE DEVELOPMENT -- Quality in Distributed Software Product Development -- Distributed Scrum Process Guide -- Project Coordination in Distributed Software Development -- Distributed Requirements Management in an Offshoring Context.
520			_a"Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"-- _cProvided by publisher.
650		0	_aInformation technology _xContracting out.
650		0	_aElectronic data processing departments _xContracting out.
650		7	_aBUSINESS & ECONOMICS / Outsourcing. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / International / General. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Operations Research. _2bisacsh
700	1		_aBrinkkemper, Sjaak.
700	1		_aJansen, Slinger.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _n0
999			_c1852 _d1852