000			01391cam a2200325 a 4500
001			4817746
003			OSt
005			20240424095438.0
008			890831s1990 nyua b 001 0 eng
010			_a 89023592
020			_a0029357012 : _c$24.95
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5 _b.Z45 1990
082	0	0	_a658.8/12 _220 _bZEI
100	1		_aZeithaml, Valarie A. _eauthor
245	1	0	_aDelivering Quality Service : _bBalancing Customer Perceptions and Expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260			_aNew York : _bFree Press ; _aLondon : _bCollier Macmillan, _cc1990.
300			_axii, 226 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references (p. 207-218).
650		0	_aCustomer services.
650		0	_aService industries _xQuality control _xMathematical models.
700	1		_aParasuraman, A.
700	1		_aBerry, Leonard L., _d1942-
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/89023592.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/simon032/89023592.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html
856	4	1	_3Sample text _uhttp://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html
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