The Customer Service Solution : Managing emotions, trust, and control to win your customer's business /
Dasu, Sriram.
The Customer Service Solution : Managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. - xvi, 223 pages : illustrations ; 24 cm
Includes bibliographical references and index.
9780071809931 (alk. paper) $28.00 0071809937 (alk. paper)
2013006925
Customer relations.
Customer services.
Service industries--Management.
HF5415.5 / .D175 2013
658.8/12 / DAS
The Customer Service Solution : Managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. - xvi, 223 pages : illustrations ; 24 cm
Includes bibliographical references and index.
9780071809931 (alk. paper) $28.00 0071809937 (alk. paper)
2013006925
Customer relations.
Customer services.
Service industries--Management.
HF5415.5 / .D175 2013
658.8/12 / DAS