The Customer Service Solution : Managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase.

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TextPublisher: New York : McGraw-Hill, [2013]Description: xvi, 223 pages : illustrations ; 24 cmContent type:

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Main Library - Kungu General stacks	Non-fiction	658.812 DAS (Browse shelf(Opens below))	1	Available

Includes bibliographical references and index.

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