Delivering Quality Service : Balancing Customer Perceptions and Expectations /
Zeithaml, Valarie A.
Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. - New York : London : Free Press ; Collier Macmillan, c1990. - xii, 226 p. : ill. ; 25 cm.
Includes bibliographical references (p. 207-218).
0029357012 : $24.95
89023592
Customer services.
Service industries--Quality control--Mathematical models.
HF5415.5 / .Z45 1990
658.8/12 / ZEI
Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. - New York : London : Free Press ; Collier Macmillan, c1990. - xii, 226 p. : ill. ; 25 cm.
Includes bibliographical references (p. 207-218).
0029357012 : $24.95
89023592
Customer services.
Service industries--Quality control--Mathematical models.
HF5415.5 / .Z45 1990
658.8/12 / ZEI