Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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TextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Books	Main Library - Kungu Book cart	658.812 ZEI (Browse shelf(Opens below))	1	Available

Includes bibliographical references (p. 207-218).

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