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	1.	Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A [author] Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 ZEI. Place hold Add to cart (remove)
	2.	Marketing High Technology : An Insider's View / William H. Davidow. by Davidow, William H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1986 Online access: Contributor biographical information Sample text Publisher description Table of contents only Availability: Items available for loan: Main Library - Kungu (1)Call number: 621.381 DAV. Place hold Add to cart (remove)
	3.	The Speed of Trust : The One Thing That Changes Everything / Stephen M.R. Covey with Rebecca R. Merrill. by Covey, Stephen M. R [author] Merrill, Rebecca R Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction Publication details: New York : Free Press, c2006 Online access: Publisher description Table of contents only Sample text Contributor biographical information Availability: Items available for loan: Main Library - Kungu (1)Call number: 174.4 COV. Place hold Add to cart (remove)
	4.	Mind over Machine : The Power of Human Intuition and Expertise in the Era of the Computer / Hubert L. Dreyfus, Stuart E. Dreyfus, with Tom Athanasiou. by Dreyfus, Hubert L [author] Dreyfus, Stuart E Athanasiou, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c1986 Availability: Items available for loan: Main Library - Kungu (1)Call number: 006.3 DRE. Place hold Add to cart (remove)
	5.	Breakfast With Socrates : A day with the world's greatest minds / Robert Rowland Smith. by Smith, Robert Rowland [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, 2010 Availability: Items available for loan: Main Library - Kungu (1)Call number: 128 SMI. Place hold Add to cart (remove)
	6.	Managing The Professional Service Firm / David H. Maister. by Maister, David H [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1993 Availability: Items available for loan: Main Library - Kungu (1)Call number: 658 MAI. Place hold Add to cart (remove)
	7.	Human Resource Management : A General Manager's Perspective : Text and Cases / Michael Beer ... [et al.]. by Beer, Michael Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c1985 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.3 HUM. Place hold Add to cart (remove)
	8.	No cover image available The Sociology of Organizations ; Basic Studies. Edited by Oscar Grusky and George A. Miller. by Grusky, Oscar, 1930- [editor.] Miller, George A, 1939- [editor.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, Free Press [1970] Availability: Items available for loan: Main Library - Kungu (1)Call number: 301.1808 GRU. Place hold Add to cart (remove)

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