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	1.	Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A [author] Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 ZEI. Place hold Add to cart (remove)
	2.	The One Minute Manager Builds High Performing Teams / Ken Blanchard, Donald Carew, Eunice Parisi-Carew. by Blanchard, Kenneth H [author] Carew, Donald Parisi-Carew, Eunice Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : HarperCollins Business c1990 Online access: Contributor biographical information Publisher description Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.402 BLA. Place hold Add to cart (remove)
	3.	The Fifth Discipline : The Art and Practice of The Learning Organization / Peter M. Senge. by Senge, Peter M [author] Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Doubleday/Currency, c1990 Online access: Book review (Education Review) Publisher description Sample text Availability: Items available for loan: Main Library - Kungu (2)Call number: 658.4 SEN, ... Place hold Add to cart (remove)
	4.	Building A Chain Of Customers : Linking business functions to create the World Class Company / Richard J. Schonberger. by Schonberger, Richard [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Guild Publishing, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.5 SCH. Place hold Add to cart (remove)

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