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	1.	Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A [author] Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 ZEI. Place hold Add to cart (remove)
	2.	Lean Enterprise : How High Performance Organizations Innovate at Scale / Jez Humble, Joanne Molesky and Barry O'Reilly. by Humble, Jez [author.] Molesky, Joanne [author.] O'Reilly, Barry (Busines consultant) [author.] Series: Lean series Edition: First edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Beijing : O'Reilly, 2015Copyright date: ©2015 Other title: How high performance organizations innovate at scale Availability: Items available for loan: Main Library - Kungu (1)Call number: 005.1 HUM. Place hold Add to cart (remove)
	3.	THE SIX SIGMA WAY : How to Maximize the Impact of Your Change and Improvement Efforts / Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh. by Pande, Peter S [author] Neuman, Robert P Cavanagh, Roland R Edition: Revised and Fully Updated Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, [2014]Copyright date: ©2014 Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.5 TUR. Place hold Add to cart (remove)

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