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	1.	Delivering Quality Service : Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A [author] Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 ZEI. Place hold Add to cart (remove)
	2.	Silicon Gold Rush : The Next Generation Of High-Tech Stars Rewrites The Rules Of Business. / Karen Southwick. Foreword by Geoffrey A. Moore. by Southwick, Karen [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1999 Online access: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Main Library - Kungu (1)Call number: 338.47004 SOU. Place hold Add to cart (remove)
	3.	The Necessary Revolution : Working Together to Create a Sustainable World / Peter Senge ... [et al.]. by Senge, Peter M Edition: 1st pbk. ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Broadway Books, c2010 Online access: Contributor biographical information Publisher description Sample text Availability: Items available for loan: Main Library - Kungu (1)Call number: 338.927 NEC. Place hold Add to cart (remove)
	4.	Bangalore Tiger : How Indian Tech Upstart Wipro Is Rewriting the Rules of Global Competition / Steve Hamm. by Hamm, Steve [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Online access: Table of contents only Publisher description Contributor biographical information Availability: Items available for loan: Main Library - Kungu (1)Call number: 338.7610 HAM. Place hold Add to cart (remove)
	5.	The Customer Service Solution : Managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by Dasu, Sriram [author] Chase, Richard B Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, [2013] Availability: Items available for loan: Main Library - Kungu (1)Call number: 658.812 DAS. Place hold Add to cart (remove)

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